Policy & Terms Of Service

Hawaii Car Service Policies & Terms Of Service

ADDITIONAL/OPTIONAL SERVICES: Gate Greetings, luggage vehicles, beverage service, gift baskets, flowers, macadamia nuts, and more are available, and may be ordered in advance. Additional fees will apply.

HAWAII TAX, HONOLULU TAX, AIRPORT FEES, PARKING, MISC. COSTS: All-Inclusive

EXTRA LUGGAGE: Very rarely, the amount of luggage exceeds the capacity of the Vehicle. To ensure safety, a taxi will be required to transport extra luggage when it exceeds the vehicle’s capacity.

INFANT, CHILD, & BOOSTER SEATS: We recommend that you bring your own seats however we provide infant, child, and booster seats at no charge. Installation is the responsibility of the Parent or Guardian.

AFTER HOURS/BEFORE HOURS: FLIGHTS THAT LAND AND/OR ARE DELAYED AFTER 11 PM OR BEFORE 6 AM MAY INCUR A SURCHARGE.

FUEL SURCHARGE: WHEN GAS PRICES EXCEED $4.50 PER GALLON IN HONOLULU. A FUEL SURCHARGE IS ADDED TO EVERY HOUR OF SERVICE.

DRIVE TIME: Areas outside of the Metro Honolulu area take longer to reach and return from. As a result, the additional drive time is charged in 30 or 60-minute increments. This applies to Vehicles that are rented for Charters, Tours and/or Events, not for Airport transfers. A pickup at the Ko’Olina Resort will incur a 30-minute charge. A drop-off will also incur a 30 -minute charge. North Shore areas incur an additional one (1) hour each way. Times and costs may be more if travel is during Peak Traffic periods.

CANCELLATION FEES ARE WAIVED WHEN THE FOLLOWING CONDITIONS ARE MET:
-24 HOURS NOTICE IS PROVIDED FOR AIRPORT ARRIVALS AND/OR DEPARTURES.
-72 HOURS NOTICE IS PROVIDED FOR TOURS, CHARTER, AND/OR EVENTS

50% CANCELLATION FEE WILL APPLY TOWARDS THE TOTAL COST OF SERVICE IF:
-LESS THAN 24 HOURS NOTICE FOR AIRPORT ARRIVALS AND/OR DEPARTURES
-LESS THAN 72 HOURS NOTICE FOR TOURS, CHARTERS AND/OR EVENTS

100% CANCELLATION FEE WILL APPLY TOWARDS THE TOTAL COST OF SERVICE IF:
-LESS THAN TWO (2) HOURS NOTICE IS PROVIDED AND/OR THE CAR AND DRIVER ARE DISPATCHED, AND THE CUSTOMER CANCELS AND/OR IS A NO SHOW.

 

Airport transfer rates are subject to State of Hawaii Tax, C&C of Honolulu Surcharge, Honolulu International Airport fees, and parking. Holiday rates may be slightly higher. Service after 11 pm and before 6 am may incur a surcharge. Additional and optional services are available. Aditional fees may apply. Please inquire.